Terms of Business
This website is owned and managed by TANIA CUTURI COACHING (“Tania Cuturi”, “us”, “we”, “our”).
These Terms and Conditions apply to any and all users of our website.
By accessing and using this website or our social media platforms (collectively “Website”) and/or by engaging us to provide you with our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to be legally bound by these Terms, you may not access or use our Website for the purposes of accessing our services.
These Terms relate to the services provided by Tania Cuturi, a coach certified by the ICF (International Coach Federation) (ACC accredited) and the NCP (National Council of Psychotherapists).
These Terms must be read in conjunction with our Privacy Notice which is available on our Website. We are committed to ensuring the security and privacy of your information and our Terms and Privacy Notice explain in more detail the categories of information we collect from you, the purposes for and the manner in which the information is processed and used.
1 Contractual Relation
1.1 These Terms constitute a contractual relationship between Tania Cuturi Coaching and yourself.
1.2 For the purposes of these Terms, Tania Cuturi Coaching and the client shall collectively be referred to as “the Parties” and individually as “a Party”.
1.3 The Parties agree to be bound by these Terms for the purposes of the supply of services by Tania Cuturi Coaching.
2 Our Services
2.1 Tania Cuturi Coaching is aimed at coaching female entrepreneurs with the objective of helping them gain courage and confidence.
2.2 Clients must understand that coaching is a partnership between the coach and the coachee. Coaching sessions will be designed to address the client’s needs, however the outcome and success of coaching is largely dependent on how receptive the client is to coaching.
Coaching sessions ("Our Services") typically focus on, without limitation:
(i) Goal setting and time management
(ii) Increasing courage and confidence
(iii) Discovering values and beliefs
(iv) Finding meaning and purpose
(v) Supporting career and life transitions
(vi) Managing responses to difficult relationships
2.3 Coaching sessions may be held in-person at designated venues, the details of which are available on our Website or online through the use of video-conferencing platforms.
2.4 Please note that our Services can be used by independent adults who are 18 [eighteen] years of age and above.
2.5 Our Services cannot be used by those who are below 18 [eighteen] years of age (“Minors”).
2.6 Please note that all our coaching sessions are 1-2-1, which means that only a single individual will be catered to during any given coaching session. This is to ensure that the individual derives maximum value and benefit from the session and that the individual’s information, including but not limited to, Personal Data is kept confidential.
2.7 We do not provide any emergency services of care/consultations for acute medical conditions or where medical treatment or diagnosis by a qualified physician or medical/healthcare expert are needed.
2.8 We do not prescribe any controlled or off-license medication.
2.9 Please note that our Services are only intended to be coaching sessions focused on helping female entrepreneurs gain courage and confidence so that they may develop further personally and professionally. Our coaching sessions do not involve therapy, psychiatric or otherwise and/or any medical treatment or diagnosis. Our coaching sessions should therefore not be relied upon as therapy or treatment in lieu of therapy or treatment that you would normally seek from a qualified medical expert.
2.10 Our Services are in no way intended or designed to replace the services of your NHS [National Health Service] care provider, private General Practitioner (“GP”), hospital and/or any other qualified medical expert/physician or consultant.
2.11 If you are consulting a therapist or qualified healthcare professional or were/are on medication or on a course of treatment prescribed by your NHS care provider, private GP, hospital and/or any other qualified medical expert, we encourage you to inform them about the Services and sessions you are receiving from us.
2.12 Your use of our Services will be subject to these Terms and shall be construed as your consent to be legally bound by them.
3 Booking a session or a package
3.1 A coaching session and/or a coaching package can be booked:
(i) online by filling out an enquiry form available on our Website or
(ii) by sending us an email at email@example.com
3.2 Online coaching sessions are available to clients in the United Kingdom (UK) and overseas. Please note that all overseas clients will be bound by these Terms as well as our Privacy Notice, which is compliant with the General Data Protection Regulations (“GDPR”), the UK GDPR and the UK Data Protection Act, 1998.
4 Data Collected
4.1 All information collected and supplied by you to Tania Cuturi Coaching will be treated as confidential and only processed to provide the services or as described in this section and in our Privacy Notice. Please take the time to read these as they are integrated into these Terms and constitute important terms that apply to the collection, storage and use of your Personal Data.
4.2 For the purposes of Data Protection Laws the data controller is Tania Cuturi Coaching.
4.3 The primary purpose for which Tania Cuturi Coaching will collect and use your Personal Data is to provide our Services to you and/or for the conduct of our operations. In addition, your Personal Data will be collected and used for the purposes of due diligence and identity verification.
4.4 Tania Cuturi Coaching may make audio and video recordings of your sessions for governance, quality control and monitoring purposes and for the purposes of your viewing only. These audio and video recordings will be shared with you only so that you may be able to keep a record of and access the communication that took place during the coaching sessions. As a coachee, you are a partner in this journey of change and progress and having a record of your coaching sessions could be beneficial for the purposes of your progress. We assure you that all such Personal Data will be treated as confidential and will be held strictly in accordance with, and as long as required, under Data Protection Laws and our internal policies and procedures. By signing up for our Services and coaching sessions you consent to Tania Cuturi Coaching making audio and/or video recordings of your sessions for the above-mentioned purposes.
4.5 Whilst we encourage you to inform your therapist and/or any other qualified healthcare professional you are consulting, that you are being coached by us, we will not share your information with your therapist/ NHS care provider/ GP/ any other qualified physician/medical expert unless we have your express written permission to do so or where there is an overriding public interest in disclosing the information without your consent or where your interests in terms of your health and safety over-ride our obligation of confidentiality. This is in accordance with the General Medical Council's guidance which may from time-to-time change.
4.6 We may share aggregated anonymised data with third parties in order to monitor our Services and to ensure consistent quality and safety relating to the Services provided to clients.
4.7 We will generally share your information/Personal Data with persons nominated as your “Emergency Contact” or where an “Emergency Contact” has not been nominated, with the next of kin, only in cases of emergencies where it is in the legitimate interest of the public or in the legitimate interest of our organisation or in the legitimate interest of the clients themselves for us to disclose the Personal Data or where the interests (health) of the client over-ride our obligation of confidentiality. For such circumstances it shall be deemed that the client has consented to their information being shared with the Emergency Contact or next of kin.
4.8 We may report your participation in our coaching sessions to the ICF, in order to maintain our credentials and ongoing qualifications, as per the requirements of the ICF. For the purposes of submitting records to the ICF, only your name, email address, contact number, dates and duration of the coaching sessions, and no further details or notes relating to the coaching session will be shared. The only purposes for such Personal Data being shared will be for the ICF to verify that Tania Cuturi Coaching is in compliance with the ICF requirements relating to its credentials and ongoing qualifications. By purchasing our Services, you agree for your information to be submitted to the ICF for the sole and necessary purpose of verifying the coaching relationship.
4.9 For the purposes of these Terms and our Privacy Notice:
(i) “Data Protection Laws” shall refer to the UK GDPR, the UK Data Protection Act 1998, the GDPR and any/other data protection legislation that applies to Tania Cuturi Coaching.
(ii) “Personal Data” shall have the meaning given to it under the GDPR.
5 Payment and Terms of Payment
5.1 Our fee for coaching sessions and packages are displayed on our website.
5.2 All sessions and packages must be paid for prior to the session or first session of the package, as the case may be.
5.3 Payments may be made online or via a bank transfer, the details of which will be shared with you when you book a session with us.
5.5 Corresponding receipts relating to payments made by you will be generated and emailed to you for your records.
6 Rescheduling or cancellation of appointments
6.1 For the purposes of rescheduling or cancelling a session, a minimum of 48 hours’ notice must be given to us, i.e., all requests for rescheduling or cancelling a session must be made at-least 48 hours prior to the original appointment/session.
6.2 Should you have requested for your session to be rescheduled, we will offer you a new appointment, subject to our availability, and the fee paid towards your original session will be deemed paid towards the rescheduled session.
7.1 Subject to your consent we can suggest or provide referrals to specialists where appropriate and suitable. We will always make best efforts to ensure that the most appropriate referral and recommendation is made where necessary.
7.2 Our referrals may not specify a named individual consultant but are made on an 'open referral’ basis specifying the appropriate specialty.
7.3 We warrant that we do not earn any referral fee. Any referrals made by us will be to serve the clients’ best interests. However, it lies in the client’s sole discretion to seek the services of persons recommended by us. Since referrals merely constitute recommendations, we cannot make any warranties as to the quality of services nor can we guarantee that you will find the referral suitable. We do not assume liability for the referrals we make nor for the services provided by persons recommended by us.
8.1 Follow-up sessions may be suggested on a case-by-case basis. We will recommend and encourage such number of follow-up sessions as we deem necessary to bring you closer to your goals.
8.2 We can only make recommendations in relation to follow-up sessions. However, booking a follow-up session lies at your sole discretion.
9 Disclaimer and Limitation of Liability
9.1.1 The contents of our Website such as text, graphics, statistics, images, blogs and any other content made available through our Website (“the Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis or treatment.
9.1.2 Our Services do not constitute professional medical advice and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Our coaching sessions do not involve therapy, psychiatric or otherwise and/or any medical treatment or diagnosis. Our coaching sessions should therefore not be relied upon as therapy or treatment in lieu of therapy or treatment that you would normally seek from a qualified medical expert. We always encourage you to seek the advice of your NHS care provider, GP or any other qualified health professional with any questions you may have regarding a medical condition or your health in general.
Tania Cuturi Coaching therefore assumes no liability if users of the Website rely on informative articles and/or Content published and made available on our Website.
9.1.3 The Parties agree that coaching is a partnership between the coach and the coachee, and the results and outcome of coaching largely depend on your own dedication, motivation and willingness to further the actions recommended during coaching sessions. Therefore, the results of coaching sessions differ for different individuals. You must not refer to and rely upon the results gained by others from coaching, as each individual’s experience and results will be unique.
9.1.4 Any comments made during our coaching sessions are expressions of opinion only.
9.2 Limitation of Liability
9.2.1 EXCEPT AS STATED IN THESE TERMS, TANIA CUTURI COACHING MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE, EXPLICIT OR IMPLICIT WITH RESPECT TO THE COACHING SERVICES AGREED UPON AND RENDERED
9.2.2 WE DO NOT ASSUME LIABILITY FOR THE OUTCOME OF THE COACHING SESSIONS AS, THE RESULT OF COACHING SESSIONS DEPENDS ON A NUMBER OF FACTORS INCLUDING WITHOUT LIMITATION, THE CLIENT’S OWN COMMITMENT, DISCIPLINE, MOTIVATION AND DEDICATION TOWARDS THEIR GOALS AND THEIR APPROACH AND ATTITUDE TOWARDS COACHING.
9.2.3 WE SHALL NOT BE LIABLE TO CLIENTS AND/OR THIRD PARTIES FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. WE SHALL NOT BE LIABLE TO ANY PERSON WHO IS NOT A PARTY TO THESE TERMS/AGREEMENT.
9.2.4 SUBJECT TO THE TERMS OUTLINED IN PARAGRAPH 9 (DISCLAIMERS AND LIMITATION OF LIABILITY) SHOULD YOU HAVE ANY CLAIMS AGAINST TANIA CUTURI COACHING, OUR TOTAL LIABILITY, NOTWITHSTANDING THE DAMAGE INCURRED BY YOU, SHALL NOT EXCEED THE TOTAL PRICE OF THE COACHING SESSIONS/COACHING PACKAGE(S) THAT YOU HAVE PAID TO US FOR OUR SERVICES.
9.2.5 TANIA CUTURI COACHING DOES NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES, SERVERS OR ELECTRONIC COMMUNICATION SENT BY US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR SERVICES, OR FROM ANY INFORMATION OR CONTENT AND/OR SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL LOSSES AND/OR DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
9.2.6 TANIA CUTURI COACHING WILL NOT BE RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL. IF OUR SUPPLY OF THE SERVICE IS DELAYED BY AN EVENT OUTSIDE OUR CONTROL SUCH AS A FORCE MAJEURE EVENT OR THE COACH’S ILLNESS, THEN WE WILL CONTACT YOU AS SOON AS POSSIBLE TO LET YOU KNOW AND WE WILL TAKE STEPS TO MINIMISE THE EFFECT OF THE DELAY. PROVIDED WE DO THIS WE WILL NOT BE LIABLE FOR DELAYS CAUSED BY THE EVENT, BUT IF THERE IS A RISK OF SUBSTANTIAL DELAY YOU MAY CONTACT US TO END THE SUPPLY OF SERVICE TO YOU OR TO CANCEL A SESSION AND RECEIVE A REFUND FOR ANY SESSIONS YOU HAVE PAID FOR BUT NOT RECEIVED.
9.2.7 OUR CLIENTS ARE NOT PERMITTED TO USE OUR COACHING MATERIAL AND/OR PROGRAMS FOR DISTRIBUTION TO THIRD PARTIES. SHOULD YOU USE OUR COACHING METHODS AND/OR OUR CONTENT FOR SERVICING THIRD PARTIES WE WILL NOT BE HELD LIABLE FOR THE CONSEQUENCES THEREOF.
10.1 At Tania Cuturi Coaching, we maintain professional indemnity insurance.
11 Intellectual Property
11.1 Please note that all the coaching sessions and content relating to the sessions are owned exclusively by Tania Cuturi Coaching and all the Trade Marks, logos and Content published on the Tania Cuturi Coaching Website are the sole and exclusive property of Tania Cuturi Coaching.
11.2 Users of the Website may refer to the Content for reference and information purposes only. However, users are not permitted to reproduce, publish, distribute or communicate to the public our Content. Doing the above-mentioned acts without our express consent will constitute a violation of our Intellectual Property Rights, entitling us to seek remedies available at law and equity.
11.3 You agree that we own all Intellectual Property Rights to the information provided to you through our coaching sessions and you shall not reproduce, publish, distribute or communicate the coaching sessions and/or content relating to it to third-parties. Doing the above-mentioned acts without our express consent will constitute a violation of our Intellectual Property Rights, entitling us to seek remedies available at law and equity.
12 Confidential information
12.1 The Parties hereby acknowledge that during the course of a coaching session or during the course of a dealing, the Parties may be given access to each other’s Confidential Information and data relating to each other or each other’s businesses. For the purposes of these Terms, “Confidential Information” shall mean any information relating to a Party that has been designated by the Party to whom the information belongs (“Owning Party”) as “confidential”, whether verbally or in writing or which the receiving Party (“Receiving Party”) ought to have known is confidential in light of the fact that the information is not in the public domain Confidential Information shall include, without limitation, personal information, creative content, announcements not yet in the public domain, upcoming projects, ongoing negotiations, contracts, research development, product plans, products, services, diagrams, formulae, processes, techniques, technology, firmware, software, know-how, designs, ideas, discoveries, inventions, improvements, copyright, Trade Marks, trade secrets, customers’ lists, suppliers’ lists, markets, marketing strategies, finances disclosed either directly or indirectly in writing, orally or visually by the Owning Party.
Confidential Information does not include information which:
(i) Is or comes into the public domain without the breach of these Terms by the Receiving Party
(ii) Was in the possession of the Receiving Party prior to the receipt of such information by it from the Owning Party or information that was not acquired by the Receiving Party from the Owning Party under an obligation of confidentiality or non-use
(iii) Is acquired by the Receiving Party from a third party not under any obligation of confidentiality or non-use to the Owning Party
(iv) developed independently by either of the Parties.
12.2 Obligations of Non-Disclosure and Non-Use
Unless otherwise agreed to in advance and in writing by the Owning Party, the Receiving Party will not, except as required by law or under a court order, use the Confidential Information for any purpose other than for the purposes of this Agreement. In addition, neither Party will disclose the Confidential Information belonging to the Owning Party to any third party nor use it for the benefit of themselves or of any third party.
Tania Cuturi Coaching may disclose the client’s Confidential Information (Name, address email address, date and duration of the coaching session only) to its employees, independent contractors, free-lancers, consultants, partners or co-workers (as applicable) on a “need to know basis” only which means that Tania Cuturi Coaching may disclose the Confidential Information only to those of its employees, independent contractors, freelancers, consultants, partners or co-workers who need to know such information for the performance of Services and/or for the conduct of our business. Tania Cuturi Coaching may also disclose information to the ICF in the manner and for the purposes mentioned in paragraph 4.8 of these Terms.
13 Force Majeure
13.1 Force Majeure means any event or combination of events or circumstances beyond the control of a Party which cannot:
(a) by the exercise of reasonable diligence, or
(b) despite the adoption of reasonable precaution and/or alternative measures be prevented, or caused to be prevented, and which materially and adversely affects a Party's ability to perform its obligations under this Agreement.
A Force Majeure event shall include without limitation acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public enemy, war, rebellion, insurrection, sabotage, epidemic, pandemic, quarantine restrictions, lockdown, government sanctions, labour dispute, labour shortage, power shortage, shortage of raw material, lack of access to any equipment or materials, ceasing to be entitled to access the internet for whatever reason, server crashes, deletion, corruption, loss or removal of data, transportation embargo, failure or delay in transportation, any act or omission (including laws, regulations, disapprovals or failures to approve) of any government or government agency and/or any other analogous event.
13.2 If Tania Cuturi Coaching is wholly or partially precluded from complying with its obligations under these Terms and Conditions by Force Majeure, then its obligation to perform in accordance with the Agreement and Terms will be governed by paragraph 9.2.6 of these Terms.
14.1 Tania Cuturi Coaching welcomes all feedback, and you can contact us by phone (our contact number is available on our Website) or by emailing us at firstname.lastname@example.org
14.2 Although we strive to provide our clients with the best possible experience, in the event you are dissatisfied with our Services we will always endeavour to resolve the issue quickly and easily.
15 Contact Tania Cuturi Coaching
16.1 If any term or provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed from these Terms. Any modification to, or severance of a provision under these Terms shall not affect the validity and enforceability of the rest of these Terms.
The remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid, illegal or unenforceable provision eliminated.
17 Governing Law and Dispute Resolution
17.1 These Terms and Conditions shall be governed by the laws of England and Wales.
17.2 While we do not anticipate this and will always strive to make our clients happy, in the event of any dispute arising from or as a result of these Terms, the Parties agree to resolve it by amicable settlement. Should all efforts at amicable settlement fail (such efforts lasting for not less than 30 days from the date on which the grievance or dispute arose) the Parties shall refer the dispute to a mutually appointed mediator who shall be a neutral person with no ties to either Party. The costs of appointing the mediator shall be borne equally by the Parties. The Parties agree to uphold the settlement arrived at, at the conclusion of mediation. Should mediation fail, the courts of England and Wales shall have jurisdiction over any disputes arising under the Agreement.
18 Entire Agreement
18.1 These Terms contain the entire agreement between the Parties relating to the subject matter and at the time of dealing with us supersede any previous agreements, arrangements, undertakings or proposals, oral or written.
Tania Cuturi Coaching reserves the right to vary these Terms and we request you to refer to these Terms at regular intervals to ensure that you stay completely updated.